Shipping &
Delivery Policy

Delivery areas

Saint Barbara Flowers primarily delivers throughout Monaco and selected destinations across the French Riviera.

Our regular delivery area includes Monaco, Monte-Carlo, Beausoleil, Cap-d’Ail, Èze, Beaulieu-sur-Mer, Saint-Jean-Cap-Ferrat, Nice, Antibes, Cannes and Saint-Tropez.

Delivery to other destinations, including seasonal or long-distance deliveries, may be available by prior agreement. Customers should contact us before ordering if the destination is not available during checkout.

Delivery charges

Delivery is free in Monaco and selected nearby areas where this is stated on the product page or during checkout.

For other destinations, a delivery charge may apply based on the distance, delivery time, order size, access requirements and any special handling required.

The applicable delivery charge is displayed during checkout or confirmed with the customer before payment. No undisclosed delivery charge will be added after an order has been accepted.

Delivery times

Same-day delivery may be available for orders placed before midday, depending on the destination, flower availability and the complexity of the arrangement.

Selected arrangements may be delivered within approximately two to three hours in Monaco and nearby areas when this service is shown as available.

Large couture arrangements, bespoke orders, event flowers and products requiring special flower sourcing may require at least 24 hours or several business days of preparation. The estimated preparation and delivery period will be confirmed before fulfilment.

Requested delivery times are treated as preferred time windows rather than guaranteed appointment times unless Saint Barbara Flowers confirms an exact time in writing.

Products ordered from the store

Products shown as available at our store, through our online shop or through Google may be ordered for delivery to an eligible customer address.

Availability is confirmed when the order is accepted. Because flowers are natural and seasonal products, a display arrangement or product photograph may represent the style, colour palette and overall value of the final creation rather than an identical arrangement.

Where a specific flower is unavailable, Saint Barbara Flowers may use a premium seasonal alternative of comparable style, quality and value while preserving the character of the selected design.

Delivery information required

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient’s full name.
• Complete delivery address.
• Building, apartment, villa, hotel or yacht details.
• Access codes, berth number or reception instructions.
• Recipient’s telephone number.
• Preferred delivery date and time window.

Saint Barbara Flowers is not responsible for delays caused by an incomplete address, incorrect contact information, restricted access or the absence of necessary delivery instructions.

Hotels, residences, yachts and events

Deliveries to hotels, private residences, gated properties, yachts, ports and event venues are subject to the access and security procedures of the destination.

An order may be handed to a receptionist, concierge, security representative, yacht crew member, event coordinator or another authorised person at the delivery location. Delivery to that person will be considered successful delivery to the recipient.

Customers should arrange all necessary access permissions before the scheduled delivery.

Recipient unavailable

If the recipient is unavailable, our delivery team may contact the purchaser or recipient using the telephone numbers supplied with the order.

Where appropriate, the arrangement may be left with reception, a concierge, security, a neighbour or another authorised person. Flowers will not be left unattended in an unsafe location or where weather conditions could damage them.

If delivery cannot be completed because the recipient is unavailable or access is impossible, redelivery may be arranged. An additional delivery charge may apply and will be confirmed before redelivery.

Delays and circumstances beyond our control

We make every reasonable effort to deliver within the confirmed delivery period. Delays may occur because of traffic restrictions, road closures, port or building access procedures, severe weather, public events, security measures or other circumstances beyond our reasonable control.

When a significant delay becomes known, we will make reasonable efforts to contact the purchaser and provide an updated delivery estimate.

Damaged or incorrect orders

Floral products should be inspected promptly after delivery. If an order arrives damaged or materially different from the confirmed order, contact Saint Barbara Flowers within 24 hours of delivery and provide clear photographs.

After reviewing the issue, we may offer an appropriate replacement, partial refund, store credit or another suitable resolution.

Because flowers and plants are perishable products, ordinary returns are generally not accepted. Further information is available in our Terms and Conditions .

Changes and cancellations

Requests to change the delivery address, delivery date or recipient information should be submitted as soon as possible.

We will try to accommodate changes, but they cannot be guaranteed after flowers have been sourced, the arrangement has entered production or the delivery has been dispatched.

Bespoke and perishable floral orders may not be eligible for cancellation once preparation has begun.

Contact

For delivery availability, special access arrangements, urgent orders or questions regarding this policy, contact Saint Barbara Flowers before placing your order.

Telephone and WhatsApp: +33 6 74 99 83 84

Website: stbarbaraflowers.fr