Saint Barbara Flowers · Customer Care
Clear guidance for cancellations, perishable floral products, damaged or incorrect orders, approved refunds and customer care across Monaco and the French Riviera.
At Saint Barbara Flowers, every order is created individually using fresh and seasonal flowers. Because fresh flowers and floral compositions are perishable, the way returns are handled differs from ordinary non-perishable retail goods. This page explains our policy clearly before and after delivery, including what to do if an order is damaged, materially incorrect or requires review.
This Returns & Refund Policy applies to products purchased through stbarbaraflowers.fr and delivered by or on behalf of Saint Barbara Flowers, unless separate written terms have been agreed for a bespoke event, wedding, yacht, villa or corporate floral project.
It should be read together with our Terms & Conditions and Shipping & Delivery Policy.
Fresh cut flowers, bouquets, flower baskets and floral arrangements are perishable products. Once delivered, these products cannot be restocked or resold in the same way as ordinary durable goods.
For this reason, physical returns of fresh floral products are not accepted after delivery. The return window for buyer-remorse returns of fresh flowers and floral arrangements is therefore 0 days after delivery. Please do not send flowers back by post, courier or any other return method unless Saint Barbara Flowers specifically asks you to do so.
Under Article L221-28 of the French Consumer Code, the normal distance-selling right of withdrawal does not apply to goods liable to deteriorate or expire rapidly. The same article also provides an exception for goods made to the consumer’s specifications or clearly personalised.
We do not accept returns of fresh flowers or completed floral arrangements simply because the purchaser or recipient changes their mind after delivery. This includes requests based solely on a preference for a different colour, flower variety or arrangement style where the delivered product is otherwise consistent with the order and our natural-product terms.
No return shipping charge applies because fresh floral products should not be physically returned to us.
If you need to cancel an order, contact us immediately. Floral sourcing, preparation and delivery planning may begin soon after payment is confirmed, particularly for large, seasonal, premium or time-sensitive orders.
Any cancellation is confirmed only when Saint Barbara Flowers confirms it to you in writing by email, WhatsApp or another agreed communication channel.
If an order arrives damaged, materially defective or materially different from the product ordered, please contact Saint Barbara Flowers within 24 hours of delivery so that we can review the condition of the flowers as close as possible to the delivery time.
Email or WhatsApp us within 24 hours of delivery.
Include the order number, delivery date and a clear description of the issue.
Please send clear photographs of the arrangement and the relevant damaged or incorrect elements.
Because fresh flowers can change quickly after delivery, photographs and prompt notification are important when assessing a quality complaint. We may also ask reasonable questions about how the arrangement was received, stored or cared for.
Every reported issue is reviewed individually. Where we accept that an order was damaged, materially defective or materially incorrect, the appropriate remedy may include, depending on the circumstances:
Where a monetary refund is approved, Saint Barbara Flowers will initiate the refund within 5 business days after approval, normally to the original payment method where technically possible. The time taken for the refunded amount to appear in your account after we initiate it is controlled by your bank or payment provider.
Refunds are not issued automatically merely because a complaint has been submitted. We first review the order details, delivery circumstances and supporting information.
Flowers are natural and seasonal products. Individual stems may vary in shade, size, maturity, shape and appearance. Availability can also change according to season, market supply and flower quality at the time your order is prepared.
Minor natural differences do not by themselves mean that an arrangement is defective or incorrect. Where a substitution is necessary, our objective is to preserve the overall character, palette, quality and value of the selected Saint Barbara creation as closely as reasonably possible.
If you believe a substitution or difference is material rather than a normal natural variation, contact us within 24 hours with photographs and we will review it.
Bespoke floral compositions are frequently created around a specific palette, scale, flower request, recipient, event or location. Personalised and made-to-order goods may be subject to additional restrictions on cancellation once sourcing or preparation has begun.
For gift orders, the purchaser remains the person entitled to any approved monetary refund. A recipient may nevertheless report a delivery or quality issue to us, provided that we can identify the relevant order.
Nothing in this policy is intended to exclude, restrict or replace any mandatory consumer rights or legal remedies that apply to your purchase under French law.
The rules concerning the absence of a normal withdrawal right for rapidly perishable goods and clearly personalised goods are set out in Article L221-28 of the French Consumer Code.
If an order includes a separate non-perishable item whose legal treatment differs from the fresh floral component, please contact us and we will assess the request according to the applicable product and consumer-law rules.
For a cancellation request, damaged or incorrect order, refund question or other return-policy enquiry, please contact us using one of the methods below. Include your order number whenever possible.
Customer Care · Saint Barbara Flowers
If something about your order requires attention, contact our atelier as soon as possible. For damaged or incorrect deliveries, please remember to report the issue within 24 hours and include clear photographs.
