Return & Refund Policy

Last Updated: November 28, 2025

At Saint Barbara Flowers (EI Nataliia Voronova), we pride ourselves on the exceptional quality and freshness of our floral creations. Every arrangement is a “couture” piece, sourced to order to ensure maximum freshness.

Below you will find our policy regarding returns, refunds, and cancellations.

1. Right of Withdrawal & Perishable Goods

Under Article L221-28 of the French Consumer Code (Code de la consommation), the right of withdrawal (the standard 14-day cooling-off period) does not apply to goods that are liable to deteriorate or expire rapidly.

As fresh flowers are perishable goods, all sales of floral arrangements and bouquets are final. We do not accept returns or exchanges for fresh flower products once they have been delivered or handed over to the recipient.

2. Quality Issues and Damages

We handle every stem with the utmost care. However, if you believe the flowers you received are damaged or do not meet our high standards, we are here to help.

  • Reporting a specific issue: Due to the organic nature of flowers, any claims regarding quality or damage must be made within 24 hours of delivery.
  • How to claim: Please contact us via WhatsApp or email at stbarbaraflowers@gmail.com with your order number and clear photos showing the condition of the flowers.
  • Resolution: If the flowers arrived damaged or in poor condition due to our error, we will offer a replacement (re-delivery) or a partial/full refund depending on the situation.
  • Note: We reserve the right to reject claims if the flowers were not cared for properly after delivery (e.g., left without water or exposed to extreme heat).

3. Order Cancellations

Because we source flowers specifically for your individual order to avoid waste and ensure freshness:

  • Standard Orders: Cancellations for a full refund are accepted if made at least 24 hours before the scheduled delivery time.
  • Late Cancellations: If an order is cancelled less than 24 hours before delivery, or if the flowers have already been sourced/arranged, we may be unable to offer a full refund. In such cases, a charge of up to 100% of the order value may apply to cover the cost of materials and labor.
  • Large/Event Orders: For large custom installations or events, specific cancellation terms may apply as agreed upon in your invoice/contract (typically requiring 48–72 hours notice).

4. Delivery Issues

We are not responsible for failed deliveries and cannot offer refunds in the following circumstances:

  • The sender provided an incorrect or incomplete delivery address.
  • The recipient was not present during the scheduled time slot, and we were unable to reach them.
  • The recipient refused the delivery.

If a delivery fails, our courier will attempt to contact the sender for instructions. A re-delivery fee may apply.

5. Non-Perishable Items (Décor & Vases)

For non-perishable items (such as vases, candles, or hard décor) sold separately from flowers, you have the right to return the item within 14 days of receipt, provided it is unused, in its original condition, and in its original packaging. Return shipping costs are the responsibility of the customer.

Contact Us

If you have any questions concerning our return policy, please contact us:

  • Business Name: Saint Barbara Flowers (EI Nataliia Voronova)
  • Address: 31 Rue des Orchidées, 06240 Beausoleil, France
  • Email: stbarbaraflowers@gmail.com
  • Phone / WhatsApp: +33 6 83 73 11 89